Last updated: May 28, 2025
Olympian LED, Inc. (“we”, “our”, or “us”) respects your privacy and is committed to protecting it through this Privacy Policy. This document outlines what data we collect, how we use it, and your rights when using our software platform, Control-Hive.
1. About Control-Hive
Control-Hive is a cross-platform remote monitoring and management (RMM) platform for professional AV integrators and managed service providers (MSPs). It provides centralized oversight, configuration, and control of AV deployments across multiple locations. Control-Hive runs on Windows, macOS, and Linux systems.
2. Information We Collect
When you use Control-Hive, the following information may be collected automatically:
- IP Address
- Approximate Location (inferred from IP)
- Device/System Information (e.g., OS version, architecture)
- System Language (to provide localized versions of the application)
- Usage and Connection Logs (including uptime and system status)
We do not collect names, email addresses, or other directly identifying information.
3. How We Use Your Information
We use collected data to:
- Enable core platform functionality
- Offer language-appropriate versions of the app
- Provide real-time monitoring, diagnostics, and system health reporting
- Improve product performance, reliability, and user experience
- Support update checks and application version management
4. Data Transmission and Security
Control-Hive communicates with a centralized control server located in the United States. All data transmitted between the application and server is encrypted using HTTPS (SSL over port 443).
5. Update Checks
Control-Hive may periodically check for software updates. During this process, system and version information may be transmitted to determine update eligibility.
6. Data Sharing
We do not sell or rent your personal data. We may share data only as necessary with:
- Trusted infrastructure providers (e.g., server hosts)
- Law enforcement when legally required
7. Data Storage and Retention
Data is stored on secure servers in the United States. We retain data only as long as necessary to fulfill operational needs, comply with legal obligations, or improve our service.
8. Your Rights
If you wish to delete your data or inquire about what data has been collected, you may contact us at:
We will honor your request in accordance with applicable laws and may require verification of identity.
9. Children’s Privacy
Control-Hive is not intended for individuals under 16 years of age. We do not knowingly collect information from children.
10. Changes to This Policy
We may update this Privacy Policy occasionally. Changes will be posted to this page with an updated revision date. Continued use of Control-Hive after changes implies acceptance.
Contact
For privacy-related questions or concerns, please contact: